We may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence number, passport number. This is not an exhaustive list.
How we collect your information
We may collect your information directly from you or when you contact us with a query or request) or from third parties acting for you.
How we hold your information
We may store your information in hard copy and/or electronic format, in offsite storage facilities. We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures.
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.
How we use your information
We may use your information for purposes including verifying your identity, charging and billing you for our services and to collect any amounts you may owe us.
We will not disclose your information to third parties
If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.
You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.